Refund Policy

Your satisfaction is our priority. Learn about our comprehensive refund policy and quality guarantee.

Last updated: December 16, 2025

100% Satisfaction Guarantee

We're confident in the quality of our education consultancy services. If you're not completely satisfied with our guidance, we'll work with you until you achieve your goals or provide appropriate refunds.

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

  • Service Quality: If our counseling services do not meet agreed standards
  • Technical Issues: If we are unable to provide services due to technical problems on our end
  • Service Cancellation: If you cancel before we begin providing services
  • Information Issues: If provided information prevents proper service delivery
  • Application Failures: If university rejections occur due to our guidance errors

2. Refund Process

Our refund process is designed to be simple and fair:

Step 1: Contact Us

Reach out to our support team with details about your concern. Include your order number and specific issues you're experiencing.

Step 2: Review

Our team will review your request within 24-48 hours and may request additional information or samples.

Step 3: Resolution

We'll either fix the issue, provide revisions, or process your refund based on the nature of the problem.

Step 4: Refund

If approved, refunds are processed within 5-7 business days using the original payment method.

3. Refund Timeframes

Refund eligibility depends on the stage of production and the nature of the issue:

StageRefund AmountConditions
Before Consultation100% RefundFull refund if cancelled before we start services
During Counseling50-75% RefundPartial refund based on services provided
After ApplicationCase by CaseQuality issues or service dissatisfaction
Visa/Application IssuesFull RefundIf failures occur due to our guidance errors

4. Quality Guarantee

Our quality guarantee ensures you receive professional education consultancy services:

  • Personalized Guidance: Tailored advice based on your profile and goals
  • Expert Counselors: Qualified education consultants with industry experience
  • Comprehensive Support: End-to-end assistance from application to visa
  • Success Rate: Proven track record with high acceptance rates
  • Customer Satisfaction: 98% customer satisfaction rate

5. Non-Refundable Items

The following items and services are not eligible for refunds:

  • Consultation Fees: Initial consultation and profile assessment fees
  • Third-Party Fees: University application fees, visa fees, test registration fees
  • Test Preparation: Completed test prep sessions or materials
  • Custom Services: Highly specialized counseling or premium services
  • Completed Applications: Once applications are submitted to universities

6. Refund Methods

Refunds are processed using the original payment method:

  • Credit/Debit Cards: 5-7 business days for refund to appear on statement
  • UPI Payments: Instant refund to UPI account
  • Bank Transfers: 3-5 business days for refund to reach your account
  • Digital Wallets: Instant or same-day refund

7. Dispute Resolution

If you're not satisfied with our refund decision, you can:

  • Escalation: Request review by our senior management team
  • Mediation: Use a neutral third-party mediator if needed
  • Legal Action: Seek resolution through consumer protection agencies
  • Public Review: Share your experience on review platforms

8. Prevention is Better Than Cure

We take several steps to ensure you love your final audiobook:

Quality Assurance

  • • Multiple quality checks
  • • Professional audio engineers
  • • Technical validation
  • • Sample previews

Communication

  • • Regular progress updates
  • • Direct project manager
  • • 24/7 support access
  • • Clear expectations

9. Contact Information

For refund requests or questions about this policy, please contact us:

Email

mycreeredu@gmail.com

Response within 24 hours

Phone

+91 9845 298 180

Mon-Sat: 9AM-7PM IST

Address

MyCreer Education Consultancy
Kolkata, India

Process Time

3-5 business days

After approval

Need Help?

Our customer success team is here to help resolve any issues and ensure your satisfaction. Don't hesitate to reach out - we're committed to making your audiobook experience exceptional.

Contact SupportEmail Refund Team